Privacy Policy
1. Our Commitment to Your Privacy
1.1 The website 'shouldihaveababy.com' is owned and operated by B.E.S.T. Coaching and we respect your privacy.
B.E.S.T. Coaching A.B.N. 19 139 109 288 is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
So that you may understand how we deal with your Personal Information, we have set out how and why we collect, hold, use, manage and disclose Personal Information in this Privacy Policy.
1.2 We will update this Privacy Policy from time to time at our discretion. The latest version will be available on this website.
1.3 This Privacy Policy binds our trading entities, related and affiliated companies:
(a) if they are subject to the Privacy Act as a result of a “link” to Australia (as defined in the Privacy Act 1988);
(b) where we provide Personal Information to them to assist us in our business; or
(c) the Privacy Act 1988 otherwise binds them.
1.4 Our business activities and functions include:
(a) Providing coaching services;
(b) Selling products that contain our content; and
(c) any business activities related to any of these activities.
1.5 This Privacy Policy relates to how we collect, hold, use, manage and disclose Personal Information that we and our trading entities, related and affiliated companies collect in our own name. Where we sell goods or services to you, our systems are used to hold and process Personal Information, and our merchant service providers (such as Stripe) will also hold and process Personal Information. This information is subject to the privacy policies of our service providers (and not us), and our service providers are responsible for its collection, storage, use, management and disclose.
1.6 Some of the key phrases that are used in the Privacy Policy include “Personal Information” and “Sensitive Information”. Both of these terms are defined in the Privacy Act 1998 (Commonwealth).
1.7 “Personal Information” is defined to mean information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
1.8 “Sensitive Information” is defined to mean information or an opinion about an individual’s:
(a) racial or ethnic origin;
(b) political opinions;
(c) membership of a political association;
(d) religious beliefs or affiliations;
(e) philosophical beliefs;
(f) membership of a professional or trade association;
(g) membership of a trade union;
(h) sexual preferences or practices;
(i) criminal record;
(j) health information;
(k) genetic information about an individual that is not otherwise health information.
2. What Personal Information do we Collect and Hold?
2.1 When purchasing a product or service from us, or responding to a quiz or survey, or filling out a form, as appropriate, you may be asked to provide or voluntarily provide the following Personal Information:
(a) name;
(b) email address;
(c) age;
(d) location;
(e) gender;
(f) phone number or skype address;
(g) credit card details;
(h) information provided when you raise a support inquiry or when we are working with you to resolve a technical or administrative query;
(i) the content of letters and emails you send to us.
2.2 If you complete one of our quizzes or purchase and engage in our coaching services (currently called Support Sessions) the following Sensitive Information may be collected:
(a) racial or ethnic origin;
(b) religious or spiritual beliefs or affiliations;
(c) philosophical beliefs;
(d) relationship status, health and orientation;
(e) general financial health;
(f) relevant health information.
3. How do we Collect and Hold Personal Information?
3.1 We collect Personal Information in a number of ways, including:
(a) through our website;
(b) through communications with you, including emails, telephone calls, surveys, quizzes, and via social media applications;
(c) in the course of providing our products and services to you;
(d) in the course of our business functions and activities.
3.2 We hold Personal Information:
(a) in our digital databases;
(b) in other systems that we use in connection with our business, some of which may be owned and operated by our suppliers.
3.3 We have a variety of security measures in place to maintain the safety of your personal information. For instance, after a transaction, your personal contact details will be stored on our server and your credit card details will be stored in the secure online merchant facility provided by Stripe Payment Solutions. Our shopping cart uses full 128-bit encryption supplied by RapidSSL and is 100% PCI Security Compliant. Once your credit card details are entered we only have limited access to them (we are not able to view your full credit card information) as Stripe encrypts the data and only allows us to see partial information needed. Our payment procedures fully comply with PCI Security Standards.
3.4 Providing it is lawful and practical, we will give you the option of not identifying yourself, using a pseudonym, or not providing Personal Information when you enter into a transaction or deal with us.
3.5 If you elect not to provide us with Personal Information then we may not be able to provide you with the information, products, services or support that you may want.
3.6 We may receive other unsolicited Personal Information in the course of our business. We will deal with this unsolicited Personal Information in accordance with the Privacy Act 1988.
3.7 We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.
3.8 For tax purposes the law requires us to keep basic information about our transactions with customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
3.9 In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
3.10 The records of the support emails are kept for a period of 12 months after the service is completed, in case you wish to access the services again. The information is kept so that you and your support emailer can re-read them in order to monitor your progress and to assist in the support process. All records are stored in accordance with this Privacy Policy. If after you have finished the service you no longer want the information accessible by us you can request that it be deleted.
4. The Purposes for which we use Personal Information
4.1 We collect, hold, use and disclose Personal Information for the following purposes:
(a) pursuing our business activities and functions;
(b) facilitating payment for the purchase of products or services through our website or otherwise. In this case you will be directed to (or we may use to facilitate the transaction) a third party website (a secure internet payment gateway) to enter your credit/debit/charge card or other payment mechanism details. This third party may in turn integrate the payment software with a third party payment application provider who assists in managing the payment transaction;
(c) performing any of the features on our website, e.g. contact us or any other data collection form, conducting surveys, competition forms, completing quizzes, using social media;
(d) statistical analysis of the usage of our website or applications or tools that are accessed via the website;
(e) improving the quality or user experience of our website and our products and services;
(f) information and direct marketing communications eg. via a periodic email newsletter;
(g) administrative purposes;
(h) allowing the technical support personnel to manage our infrastructure, systems, databases other applications or tools;
(i) complying with the law, including privacy legislation.
4.2 We do not provide Personal Information to third parties except as in accordance with this Privacy Policy, any agreement we have with you, or as required by law.
4.3 If you have given us your consent to provide you with direct marketing communications we may collect, hold, use and disclose Personal Information in accordance with that consent to enable us to provide you (or other people who you are acting for) information about, and offer you (or other people who you are acting for), products and services.
4.4 If you give us consent to provide you with direct marketing communications we will provide a simple means where you can opt out of receiving further direct marketing communications via an unsubscribe option at the bottom of every marketing email, or you can email us at anytime at: jane@shouldihaveababy.com and ask to be removed from the emailing list.
4.5 If you opt out of receiving direct marketing communications this opt out does not apply to personal data provided as a result of other transactions, such as purchases, enrollments in programs etc.
5. Disclosure of the Personal Information Overseas
5.1 We may send Personal Information overseas in the following circumstances:
(a) where one of our trading entities, or related and affiliated contractors assists us with our business activities and functions;
(b) where we have a supplier assisting us with providing assistance with our business activities and functions. We have no control over where these suppliers hold or process their data and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed.
(c) where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed.
(d) where a third party application is being used in connection with our interactions with you, e.g. when we use email or Skype, the third party providers of the relevant application have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed.
5.2 The countries to which we know the Personal Information may be sent include:
(a) countries where our website and supporting databases are hosted.
6. Cookies, Metadata and Site Data Activity
6.1 A cookie is a small piece of computer code which remains on your computer and contains information which helps us identify your browser.
6.2 When you visit our website and applications and tools on it, a cookie may record the authentication to allow your user id to login. We use the information gathered by cookies to identify your web browser so that when you log in on the next occasion your use of the website and other applications and tools on it is easier and faster because the website has remembered your details.
6.3 We also use Google Analytics (from Google Inc) to analyze the use of our website, and Google Analytics places cookies on your computer in order to perform its functions.
6.4 If you do not want us to use cookies then you can easily stop them, or be notified when they are being used, by adopting the appropriate settings on your browser. If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you. You may also delete cookies that have been stored onto your computer using the functions in your browser.
6.5 We may collect data that is associated with your visit, including the pages your visit, the activities you do, the preferences you make, the applications and tools you use and the purchases you make and the quizzes you take etc. We may also collect information relating to the computer, or other electronic device including the device type, the browser, location, IP address and search words used. We may collect, use, disclose and store this information in any of the ways set out in this Privacy Policy.
6.6 By using cookies, we may conduct remarketing or Google and Facebook’s similar audiences feature to reach people who previously visited our website. Remarketing involves third-party vendors, including Google, to show our ads on sites across the Internet using cookies based on past visits to our website. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
7. Links to other websites and applications
7.1 Our website may include links to other websites, applications and tools that are not owned or operated by us. We not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them. We do not endorse, sponsor, condone or represent the companies or content that is contained in any linked website, and reserve the right to terminate any link or linking program at any time.
8. How to access and seek correction of your personal information or complain
8.1 If you want to find out what Personal Information we hold on you or you believe any of your Personal Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period (we try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you).
You can contact us by:
(a) email at the following email address: jane@shouldihaveababy.com;
(b) using the contact us webform on our website.
8.2 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
8.3 If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us or this Privacy Policy you should contact us by:
(a) email at the following email address: jane@shouldihaveababy.com; or
(b) using the contact us webform on our website.
8.4 Any complaint of breach of privacy may be made via email to: jane@shouldihaveababy.com. We will use our best efforts to respond to any complaint within 10 business days of the date of receipt. we will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/.
Please also visit the Terms of Service page for other important information, including limitations of liability. If you have any questions regarding this Privacy Policy, please contact me.
Last update: January, 2023
1.1 The website 'shouldihaveababy.com' is owned and operated by B.E.S.T. Coaching and we respect your privacy.
B.E.S.T. Coaching A.B.N. 19 139 109 288 is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
So that you may understand how we deal with your Personal Information, we have set out how and why we collect, hold, use, manage and disclose Personal Information in this Privacy Policy.
1.2 We will update this Privacy Policy from time to time at our discretion. The latest version will be available on this website.
1.3 This Privacy Policy binds our trading entities, related and affiliated companies:
(a) if they are subject to the Privacy Act as a result of a “link” to Australia (as defined in the Privacy Act 1988);
(b) where we provide Personal Information to them to assist us in our business; or
(c) the Privacy Act 1988 otherwise binds them.
1.4 Our business activities and functions include:
(a) Providing coaching services;
(b) Selling products that contain our content; and
(c) any business activities related to any of these activities.
1.5 This Privacy Policy relates to how we collect, hold, use, manage and disclose Personal Information that we and our trading entities, related and affiliated companies collect in our own name. Where we sell goods or services to you, our systems are used to hold and process Personal Information, and our merchant service providers (such as Stripe) will also hold and process Personal Information. This information is subject to the privacy policies of our service providers (and not us), and our service providers are responsible for its collection, storage, use, management and disclose.
1.6 Some of the key phrases that are used in the Privacy Policy include “Personal Information” and “Sensitive Information”. Both of these terms are defined in the Privacy Act 1998 (Commonwealth).
1.7 “Personal Information” is defined to mean information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
1.8 “Sensitive Information” is defined to mean information or an opinion about an individual’s:
(a) racial or ethnic origin;
(b) political opinions;
(c) membership of a political association;
(d) religious beliefs or affiliations;
(e) philosophical beliefs;
(f) membership of a professional or trade association;
(g) membership of a trade union;
(h) sexual preferences or practices;
(i) criminal record;
(j) health information;
(k) genetic information about an individual that is not otherwise health information.
2. What Personal Information do we Collect and Hold?
2.1 When purchasing a product or service from us, or responding to a quiz or survey, or filling out a form, as appropriate, you may be asked to provide or voluntarily provide the following Personal Information:
(a) name;
(b) email address;
(c) age;
(d) location;
(e) gender;
(f) phone number or skype address;
(g) credit card details;
(h) information provided when you raise a support inquiry or when we are working with you to resolve a technical or administrative query;
(i) the content of letters and emails you send to us.
2.2 If you complete one of our quizzes or purchase and engage in our coaching services (currently called Support Sessions) the following Sensitive Information may be collected:
(a) racial or ethnic origin;
(b) religious or spiritual beliefs or affiliations;
(c) philosophical beliefs;
(d) relationship status, health and orientation;
(e) general financial health;
(f) relevant health information.
3. How do we Collect and Hold Personal Information?
3.1 We collect Personal Information in a number of ways, including:
(a) through our website;
(b) through communications with you, including emails, telephone calls, surveys, quizzes, and via social media applications;
(c) in the course of providing our products and services to you;
(d) in the course of our business functions and activities.
3.2 We hold Personal Information:
(a) in our digital databases;
(b) in other systems that we use in connection with our business, some of which may be owned and operated by our suppliers.
3.3 We have a variety of security measures in place to maintain the safety of your personal information. For instance, after a transaction, your personal contact details will be stored on our server and your credit card details will be stored in the secure online merchant facility provided by Stripe Payment Solutions. Our shopping cart uses full 128-bit encryption supplied by RapidSSL and is 100% PCI Security Compliant. Once your credit card details are entered we only have limited access to them (we are not able to view your full credit card information) as Stripe encrypts the data and only allows us to see partial information needed. Our payment procedures fully comply with PCI Security Standards.
3.4 Providing it is lawful and practical, we will give you the option of not identifying yourself, using a pseudonym, or not providing Personal Information when you enter into a transaction or deal with us.
3.5 If you elect not to provide us with Personal Information then we may not be able to provide you with the information, products, services or support that you may want.
3.6 We may receive other unsolicited Personal Information in the course of our business. We will deal with this unsolicited Personal Information in accordance with the Privacy Act 1988.
3.7 We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.
3.8 For tax purposes the law requires us to keep basic information about our transactions with customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
3.9 In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
3.10 The records of the support emails are kept for a period of 12 months after the service is completed, in case you wish to access the services again. The information is kept so that you and your support emailer can re-read them in order to monitor your progress and to assist in the support process. All records are stored in accordance with this Privacy Policy. If after you have finished the service you no longer want the information accessible by us you can request that it be deleted.
4. The Purposes for which we use Personal Information
4.1 We collect, hold, use and disclose Personal Information for the following purposes:
(a) pursuing our business activities and functions;
(b) facilitating payment for the purchase of products or services through our website or otherwise. In this case you will be directed to (or we may use to facilitate the transaction) a third party website (a secure internet payment gateway) to enter your credit/debit/charge card or other payment mechanism details. This third party may in turn integrate the payment software with a third party payment application provider who assists in managing the payment transaction;
(c) performing any of the features on our website, e.g. contact us or any other data collection form, conducting surveys, competition forms, completing quizzes, using social media;
(d) statistical analysis of the usage of our website or applications or tools that are accessed via the website;
(e) improving the quality or user experience of our website and our products and services;
(f) information and direct marketing communications eg. via a periodic email newsletter;
(g) administrative purposes;
(h) allowing the technical support personnel to manage our infrastructure, systems, databases other applications or tools;
(i) complying with the law, including privacy legislation.
4.2 We do not provide Personal Information to third parties except as in accordance with this Privacy Policy, any agreement we have with you, or as required by law.
4.3 If you have given us your consent to provide you with direct marketing communications we may collect, hold, use and disclose Personal Information in accordance with that consent to enable us to provide you (or other people who you are acting for) information about, and offer you (or other people who you are acting for), products and services.
4.4 If you give us consent to provide you with direct marketing communications we will provide a simple means where you can opt out of receiving further direct marketing communications via an unsubscribe option at the bottom of every marketing email, or you can email us at anytime at: jane@shouldihaveababy.com and ask to be removed from the emailing list.
4.5 If you opt out of receiving direct marketing communications this opt out does not apply to personal data provided as a result of other transactions, such as purchases, enrollments in programs etc.
5. Disclosure of the Personal Information Overseas
5.1 We may send Personal Information overseas in the following circumstances:
(a) where one of our trading entities, or related and affiliated contractors assists us with our business activities and functions;
(b) where we have a supplier assisting us with providing assistance with our business activities and functions. We have no control over where these suppliers hold or process their data and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed.
(c) where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed.
(d) where a third party application is being used in connection with our interactions with you, e.g. when we use email or Skype, the third party providers of the relevant application have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed.
5.2 The countries to which we know the Personal Information may be sent include:
(a) countries where our website and supporting databases are hosted.
6. Cookies, Metadata and Site Data Activity
6.1 A cookie is a small piece of computer code which remains on your computer and contains information which helps us identify your browser.
6.2 When you visit our website and applications and tools on it, a cookie may record the authentication to allow your user id to login. We use the information gathered by cookies to identify your web browser so that when you log in on the next occasion your use of the website and other applications and tools on it is easier and faster because the website has remembered your details.
6.3 We also use Google Analytics (from Google Inc) to analyze the use of our website, and Google Analytics places cookies on your computer in order to perform its functions.
6.4 If you do not want us to use cookies then you can easily stop them, or be notified when they are being used, by adopting the appropriate settings on your browser. If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you. You may also delete cookies that have been stored onto your computer using the functions in your browser.
6.5 We may collect data that is associated with your visit, including the pages your visit, the activities you do, the preferences you make, the applications and tools you use and the purchases you make and the quizzes you take etc. We may also collect information relating to the computer, or other electronic device including the device type, the browser, location, IP address and search words used. We may collect, use, disclose and store this information in any of the ways set out in this Privacy Policy.
6.6 By using cookies, we may conduct remarketing or Google and Facebook’s similar audiences feature to reach people who previously visited our website. Remarketing involves third-party vendors, including Google, to show our ads on sites across the Internet using cookies based on past visits to our website. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
7. Links to other websites and applications
7.1 Our website may include links to other websites, applications and tools that are not owned or operated by us. We not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them. We do not endorse, sponsor, condone or represent the companies or content that is contained in any linked website, and reserve the right to terminate any link or linking program at any time.
8. How to access and seek correction of your personal information or complain
8.1 If you want to find out what Personal Information we hold on you or you believe any of your Personal Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period (we try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you).
You can contact us by:
(a) email at the following email address: jane@shouldihaveababy.com;
(b) using the contact us webform on our website.
8.2 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
8.3 If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us or this Privacy Policy you should contact us by:
(a) email at the following email address: jane@shouldihaveababy.com; or
(b) using the contact us webform on our website.
8.4 Any complaint of breach of privacy may be made via email to: jane@shouldihaveababy.com. We will use our best efforts to respond to any complaint within 10 business days of the date of receipt. we will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/.
Please also visit the Terms of Service page for other important information, including limitations of liability. If you have any questions regarding this Privacy Policy, please contact me.
Last update: January, 2023